LTL and FTL Shipping FAQs

Frequently Asked Questions (FAQs)

1. What is the difference between LTL (Less-Than-Truckload) and FTL (Full Truckload)?

LTL: LTL shipments are for smaller freight that does not require the entire space of a truck. Multiple shipments from different customers are consolidated in one truck.

FTL: FTL shipping is for shipments that require the entire truck's space, typically for large loads or faster direct shipping.

2. What is an accessorial charge?

Accessorial charges are additional fees for services beyond standard shipping, such as:

• Liftgate service
• Inside delivery
• Limited access pickup/delivery
• Residential delivery
• Reweigh or reclassification fees
• Fuel surcharges

3. What is a Bill of Lading (BOL)?

A Bill of Lading (BOL) is a legal document provided by the shipper detailing the shipment’s type, quantity, and destination. It serves as both a receipt of goods and a contract between the shipper and the carrier.

4. What is a reweigh or reclassification?

Reweigh: This occurs when the carrier weighs the shipment again to confirm that its weight matches what was declared on the BOL.

Reclassification: This happens when the carrier changes the shipment’s freight class based on its density, handling, or other characteristics, often leading to additional charges.

5. How do I dispute a reweigh or reclassification?

If you receive a reweigh or reclassification notice, follow this detailed process to dispute it:

Steps to Dispute a Reweigh or Reclassification

Step 1: Gather the following necessary documentation:

• Original Bill of Lading (BOL): Ensure that the original weight, class, and freight description are clearly listed.
• Weight Certificate or Scale Ticket: If available, provide a certified scale ticket that verifies the shipment's weight.
• Photos or Videos: Take clear photos or videos of the shipment, showing its dimensions, packaging, and labels.

Step 2: Collect additional product information:

• Packing List/Invoice: Include a detailed packing list or invoice to demonstrate the shipment’s contents.
• Manufacturer Spec Sheets: Provide product specification sheets that show the correct weight and dimensions.
• Catalog or Website Link: Include a link to the manufacturer’s website or product catalog page for verification.

Step 3: Reference the correct freight class guidelines:

• Ensure that your shipment was classified correctly according to the NMFC (National Motor Freight Classification) guidelines, particularly based on density and handling characteristics.

Step 4: Submit your dispute:

• Send all the gathered documentation to [email protected] within 30 days of receiving the invoice.
• Our team will handle the follow-up with the carrier on your behalf.

6. How do I determine the correct freight class?

Freight class is determined by the following factors:

• Density: The weight of the shipment divided by its total cubic feet (L x W x H / 1728).
• Stowability: How easily the shipment can be stored in the truck.
• Handling: Whether the item is fragile or difficult to handle.
• Liability: The value of the shipment and the potential risk of damage.

Using NMFC guidelines, freight class ranges from 50 (very dense, low-cost freight) to 500 (light or bulky freight).

7. What should I know about LTL transit times?

LTL transit times typically range from 1 to 7 business days depending on the origin and destination. Keep in mind that LTL freight moves through a hub-and-spoke system, which may involve several terminals. This process can add to delivery time.

Note: Transit time estimates may not include delays due to weather, route, or volume changes.

8. What are the benefits of FTL shipping?

FTL shipping is typically chosen for large shipments that require faster transit and greater security, offering the following benefits:

• Faster transit times since the shipment doesn't make multiple stops.
• Increased security because the freight is not consolidated with other shipments.
• More cost-effective when you have enough freight to fill a truck.